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Troubleshooting

Shortcuts stopped working after an update​

Symptom: ClipSlop runs, but pressing the global hotkey does nothing in any app.

Cause: macOS revoked Accessibility permission because the app's bundle changed (ClipSlop is unsigned).

Fix:

  1. System Settings → Privacy & Security → Accessibility.
  2. Find ClipSlop, click − to remove it.
  3. Click + to re-add ClipSlop.app from Applications.
  4. Restart ClipSlop.

Same procedure for Screen Recording if OCR (⇧⌘2) stops working.

See Install & first run → After updating for the full procedure.

Provider says "unauthorized" or "401"​

Symptom: prompts fail with an authentication error from OpenAI / Anthropic / OpenRouter.

Common causes:

  • Expired or revoked key. Issue a fresh key in the provider dashboard, paste into Settings → Providers.
  • ChatGPT OAuth session expired. Sign out and back in from Settings → Providers → ChatGPT.
  • Wrong key in the wrong field. OpenAI keys start sk-, Anthropic keys sk-ant-. Check the prefix matches the provider you pasted into.
  • Network blocking. If you're on a corporate VPN, the provider's API host may be blocked.

OCR returns a blank or black image​

Symptom: pressing ⇧⌘2 captures a region but the recognised text is empty or garbled.

Cause: Screen Recording permission is missing or was revoked.

Fix: System Settings → Privacy & Security → Screen Recording → re-add ClipSlop. Restart the app.

Quick Paste pastes the wrong text​

Symptom: the result pastes somewhere unexpected, or pastes the original text instead of the transformed result.

Common causes:

  • The frontmost app changed between when you pressed the hotkey and when ClipSlop pasted. ClipSlop pastes into whichever text field is focused at paste time, not at trigger time.
  • The frontmost app uses non-standard text fields that don't accept simulated ⌘V. Some Electron and game apps fall into this bucket.
  • The clipboard restoration race. Very rare — if your input was tiny and the model was instant, the restored clipboard can briefly overlap with the paste. Use Open & Run instead and copy manually.

Ollama returns "connection refused"​

Symptom: prompts fail with a connection error when Ollama is the configured provider.

Fix:

  • Make sure ollama serve (or the Ollama macOS app) is running.
  • The endpoint defaults to http://localhost:11434. If you've changed it, update Settings → Providers → Ollama → Endpoint.
  • Test the model is actually pulled: ollama list should show the model name configured in ClipSlop.

Still stuck​

Open an issue with the symptom, what you were doing, your macOS version, and which provider you have configured. Don't include API keys.